Store Operators
Documents
Policies & Procedures Manual for Authorized Grocery Store Licensees
Presentations
Grocery Operations - 2019 Short Highlight Video
QA Alert Portal - June 2017
AGCO - Beer Cider Presentation to Grocers May 4th 2017
Beer Cider Wine Restricted Presentation to Grocers - September 29, 2016
Beer Cider Wine Presentation to Grocers - September 29, 2016
Presentation to Wine Boutique Operators - September 2016
LCBO & AGCO Cider in Grocer & Business Update Webinar - May 18, 2016
AGCO Stakeholder Education Webinar Presentation - February 23, 2016
Beer Summit Presentation - Nov 25, 2015
Forms
GMS IT Access Form for Authorized Store Licensees
Information needed to access Grocery Management System
Customer Profile
Information required to access LCBO information system(s)
Beverage Alcohol Product Quality Complaint
Description of your customer's complaint
Sampling Program Refund Authorization Form for Wine Boutiques
To be completed by wine boutique store operators
Weekly Delivery Receipts Report
To report receivals on weekly basis
Weekly Sales Report
To report sales on weekly basis
Order Product
Our Grocery Management System is OPEN.
For GMS support, call 1-888-826-4334 or email lcbohelp@tangentia.com
Price Bulletins
Current Week - Beer & Cider
Current Week - Wines
Promotions
Promotional Period 2 2023 LTOs April 24 - May 21, 2023
Promotional Period 1 2023 LTOs Mar 27 - Apr 23, 2023
Promotional Period 13 2022 LTOs Feb 27, 2023 - Mar 26, 2023 - revised February 13, 2023
Promotional Period 12 2022 LTOs Jan 30, 2023 - Feb 26, 2023 - revised January 26, 2023
Promotional Period 11 2022 LTOs Jan 2, 2023 - Jan 29, 2023
NEWSLETTER (SPRING 2023)
What's New
Operational Updates
Made In Ontario
Seasonal Trends
Training Materials
LCBO GMS Store Operator Manual
LCBO B2B Claims App Store Licensee User Guide
QA Alert User Guide for Grocery Store & Wine Boutique Licensees
Return Portal User Guide for QA Alert Product Recalls
Job Aids
Damaged Product(s) - How to submit a claim
Shortage(s) - How to submit a claim
Return Request(s) - How to submit a request
Recalled Beverage Alcohol Product(s) - How to submit a claim
Recalled Wine Floor Price Product(s) - How to submit a claim
Refusing Orders - When can a store operator refuse an order?
Bill of Ladings - How to Identify SKU and PO Numbers
Training Videos
How to Submit a Claim on the LCBO B2B Claims App
How To Become A Customer
Orders/Deliveries
Question | Response |
What are the order and delivery schedules for product ordered through the LCBO? | For regular and holiday order and delivery schedules, please contact the supplying source:
LCBO: hello_grocery@lcbo.com TBS: CMF@thebeerstore.ca Other: Please contact the supplying source at the supplier contacts listing located at the bottom of the website. |
Job Aids and faq
Product Management
Grocery Management System
For GMS support, call 1-888-826-4334 or email: lcbohelp@tangentia.com
